Go2HR: Transforming a Provincial Tourism & Safety Learning Hub

Case Study

Scaling a provincial tourism health and safety platform through modern web ecosystem architecture and story-rich learning models.

go2HR helps businesses gain access to relevant front-line, team leadership, and management skills training for their employees. Working in strategic partnership with industry bodies and WorkSafeBC, go2HR’s mission is to assist British Columbia’s tourism and hospitality sector in becoming a recognized leader in best occupational health and safety practices.

Desktop screenshots of go2hr website redesign and module interfaces.

Training Goals

Target Learning Audience: BC tourism and hospitality employers, operators, managers, and front-line service personnel.

Scope: A multi-year roadmap spanning full website infrastructure conversion, multiple interactive custom courses, and tailored operational web applications.

Technical Resilience: Overcoming critical legacy platform boundaries by recovering a stall-out enterprise development project, converting database architecture, and stabilizing long-term administration.

Project Snapshot

Client: go2HR (BC Tourism & Hospitality HR Association)

Scope: Ongoing Ecosystem Build (Website, Multi-Course Catalog, Custom Tools)

Format: CMS Migration, Custom Application Programming, & Asynchronous eLearning

Tools: WordPress Core, WooCommerce, Articulate 360, Formidable Forms API, Custom PHP Job Boards

The PathWise Process: Our Instructional Design Approach

PathWise Solutions assumed development leadership to optimize and scale go2HR’s complex digital presence, shifting them toward a reliable, highly flexible modern web structure.

Step 1: Strategic Analysis & Alignment

Our initial business analysis targeted severe scalability limitations tied to an aging Drupal platform. We stepped in to resolve complex, uncompleted custom programming challenges and structural limitations that had previously stalled the project’s launch.

We formulated a phase-based rollout strategy, mapping a comprehensive system migration to WordPress to establish a reliable baseline product before safely deploying targeted feature enhancements over time.

Step 2: Creative Design & Development

Our development team engineered highly interactive web applications to maximize revenue and sector utility. This included an interactive provincial training map, custom WooCommerce integration, and an advanced commercial Job Board boasting premium paid advertisement tiers.

Concurrently, our instructional designers built highly engaging, compliant training courses (such as the Special Events Server and COR Auditor modules). These programs feature gamification elements like challenges, badges, on-brand animations, trackable certification paths, and video exercises addressing cannabis regulations and service diversity.

Step 3: Interactive Implementation

We focused on enabling operators to safely review their own performance and keep learning materials aligned with changing legal requirements.

Active Collaboration: We utilized Formidable Forms to code a bespoke Health and Safety Self-Audit Tool directly into the core portal environment, allowing tourism businesses to actively evaluate their internal operations. Backed by our ongoing maintenance plans, we continue to manage server architecture and systematically refresh course curricula to guarantee real-world accuracy.

Project Outcomes

Evolving a complex organizational footprint into a unified, high-performing digital platform for industry-wide health and safety advocacy.

Successfully stabilized, re-architected, and launched an enterprise website build, migrating core assets seamlessly into an easy-to-manage WordPress framework.

Created multiple highly rated, story-driven training programs featuring gamified rewards that maximize completion rates for diverse learner populations.

Generated entirely new organizational revenue streams and field tools through custom-built job boards and automated safety-auditing applications.